Use Your Experience to Truly Make a Difference!

Join the Master•Care Team as a Referral Coordinator

Master•Care, Inc. is a Managed Services Organization (MSO) created exclusively to bridge medical and non-medical services under California’s CalAIM program. Enhanced Care Management, Housing Navigation, and Nursing Facility Transition are just a few of the services we provide.

Master•Care is currently seeking a Referral Coordinator to support our Care Navigation and Quality Teams. While this role is remote, preference will be given to candidates located in the Sacramento area due to periodic in-person meetings and collaboration.

POSITION SUMMARY

The Referral Coordinator plays a vital role in our team by managing referral

interaction and process. The Referral Coordinator is responsible for ensuring a seamless referral

process for patients by coordinating with insurance companies, and patients. This role requires

excellent organizational skills, attention to detail, and the ability to communicate effectively with

diverse individuals. This position requires working directly with all teams and departments to

achieve company-wide goals.

This position is primarily remote, with occasional travel required for company meetings.

Responsibilities include, but are not limited to

• Coordinate and manage the referral process by liaising with referral partners, patients, and

insurance providers.

• Ensure all referrals are authorized and documented in accordance with policies and

procedures.

• Maintain accurate records of patient information and referral status in the management

system.

• Communicate with referral partners and patients to provide updates on referral status and

answer any questions they may have.

• Verify patient insurance coverage for referral services and address any discrepancies.

• Assist in developing and implementing procedures to improve the referral process.

• Provide excellent customer service to all patients and customers.

• Reporting: call volume and intake count

• In coordination with the corporate team, assist and/or spearhead special projects

Requirements:

• Attention to detail and quality assurance

• Hands-on experience with customer service and support, in healthcare or social services

• Excellent technical/computer skills

• Knowledge of modern office practices, procedures, and equipment.

• Excellent organizational skills

• Maintaining a professional, safe and clean work environment

• Maintaining a positive and respectful work environment

• Strong written and verbal communication skills

• Professional demeanor

• Punctual, organized, and efficient

• Able to work scheduled hours both remotely and in the office

• The ability to perform the physical demands of this position, including:

o Sit and/or stand for long periods

o Navigate stairs, bend, and reach

o Lift, push, or pull a minimum of 10 lbs.

• Some Travel for Company Meetings may be required

Benefits:

Competitive pay 

Medical, Dental, Vision, Life Insurance

401(k)

Paid Time Off (PTO)